Managing Multiple Clients Without the Admin Overload
11 August 2026
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11 August 2026
Coordinating care for more than a handful of clients means juggling multiple support workers, schedules, agreements, and funding rules at the same time. Spreadsheets and separate phone calls can just about keep up when the list is short; once it grows, the same approach starts costing real time: an agreement left unconfirmed, a shift nobody's checked, an invoice sitting in someone's inbox.
In brief: From managing multiple clients and coordinating jobs to handling agreements, shifts, billing, and compliance, CareVicinityPRO brings the day-to-day coordination work into one place. It currently supports Support at Home, DVA, and private-care clients. Coordinators pay no CareVicinityPRO platform fee. CareVicinity's 12.5% platform fee applies to the support worker and is already reflected in the hourly rate shown on the platform.
Whether you're coordinating care at a home care provider, a care organisation, or another business managing support on behalf of clients, the challenge is the same: keeping track of your caseload, who's being supported, who's supporting them, and whether everything's on track, without that picture living across five different tools.
CareVicinityPRO is CareVicinity's organisation-level account built for exactly that: one place to manage your clients, jobs, and providers, instead of one relationship at a time.
An organisation using CareVicinityPRO typically involves a few different roles:
Organisation administrators, who manage the account and its team.
Coordinators, who manage day-to-day activity across clients.
Care seekers/clients, whose care is being coordinated.
Support workers/providers, who deliver the care.
Each role has its own permissions. One person can hold both a coordinator role and a support-worker role, but having one doesn't automatically grant the other.
From CareVicinityPRO, an organisation can:
Manage multiple clients from a single account, instead of separate logins or spreadsheets.
Create and manage jobs across those clients.
Search for support workers and providers to fill them.
Message providers and applicants directly as they apply.
Manage the agreements that set out rates and responsibilities for each match.
Support workers log shifts against the agreement in place, and a shift that matches that agreement (say, one hour of cleaning a week, with one hour logged) is approved automatically. Routine, expected work doesn't sit waiting on a coordinator's review. Anything outside the agreement, whether it's extra time or a different service, still comes back to you to check and approve manually.
Billing and invoice information sits in the same account, so reviewing what's been billed doesn't mean switching to a separate system.
Coordinators can create, view, and download incident reports as they come up, alongside the rest of their organisation's compliance activity, all from the same account. A dashboard highlights what needs attention (shifts to action, jobs still to fill, incident reports, and pending invitations), so nothing depends on someone remembering to check.
CareVicinityPRO currently supports organisations coordinating Support at Home, DVA, and private-care clients.
Coordinators pay no CareVicinityPRO platform fee. CareVicinity's 12.5% platform fee applies to the support worker and is already reflected in the hourly rate shown on the platform.
CareVicinityPRO fits organisations coordinating multiple Support at Home, DVA, or private-care clients, at the point where tracking jobs, agreements, shifts, and compliance one by one has stopped being practical.
What is CareVicinityPRO?
An organisation-level CareVicinity account for coordinating multiple clients and support workers from one place, instead of managing each relationship separately.
Does CareVicinityPRO cost more than the standard CareVicinity marketplace?
No. Coordinators pay no CareVicinityPRO platform fee. CareVicinity's 12.5% platform fee applies to the support worker, the same as it would for any other match on the platform.
If you're coordinating support for multiple Support at Home, DVA, or private-care clients and spending too much time on admin across separate tools, learn more about CareVicinityPRO. For general questions about fees and how matches work on CareVicinity, see the FAQs or read more about how CareVicinity works.